Privacy Policy

Information We Collect

We collect information you provide to us directly, including:

• Name, email address, phone number, and mailing address
• Vehicle information (make, model, year, VIN, condition)
• Messages and inquiries submitted through our website chat widget or contact forms
• Any other information you choose to share with us

We also collect information automatically when you visit our site, including IP address, browser type, device information, pages viewed, and referring URLs through standard web analytics and cookies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Coordinate appointments, services, and follow-up communications
• Improve our website and services
• Comply with legal obligations
• Send service-related text messages (SMS) to users who have opted in

SMS Communications

If you provide a phone number through a form on this site and opt in to receive SMS messages, we will collect and store your phone number, the date and time you provided consent, and the exact text of the consent disclosure you agreed to. This information is retained for the purpose of demonstrating compliance with consent and applicable laws, including the Telephone Consumer Protection Act (TCPA).

SMS messages may include notifications about upcoming vehicle auctions, listing announcements, appointment confirmations, and responses to inquiries you've initiated. Message frequency varies. We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their own marketing purposes.

Your phone number and consent records are stored in our customer relationship management platform and transmitted through licensed messaging carriers in the United States. Standard message and data rates from your mobile carrier may apply.

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. You can reply HELP for assistance, or contact us directly using the information on our Contact page. Opting out of SMS will not affect your ability to receive non-SMS communications from us, such as email.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (hosting, analytics, customer support tools)
• Legal authorities when required by law
• A successor entity in the event of a merger, acquisition, or sale of business assets

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and analyze site traffic. You can control cookies through your browser settings.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. You may also opt out of marketing communications at any time.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date above will reflect the most recent version.

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